Demand to the electricity and transmission company
Send this message by email or via the feedback form to each company whose billing has caused problems (e.g. Aurora Tornio Oy, Alva-yhtiöt Oy, Ajos Wind Oy). Send it separately to both the sales and the transmission company.
Hello, I hold several electricity contracts at different premises. I have noticed that my billing address has changed in your system without any contribution on my part in connection with a contract change. Based on my observation, the billing address and e-invoicing order for my other valid contracts change whenever a change is made to one of my contracts (e.g. a new contract or a move). As a result, the invoices have not reached me but have been directed to the wrong address, and the claims have ended up in debt collection by Ropo Suomi Oy. Under Article 5(1)(d) of the EU General Data Protection Regulation (GDPR), personal data must be accurate and, where necessary, kept up to date. Please ensure that the billing address I have expressly provided does not automatically change to an incorrect one. I ask that you: 1. restore and lock my official billing address to: [your correct postal address]; 2. ensure that my e-invoicing order works correctly; 3. remove the unfounded reminder and debt collection fees and instruct Ropo to close the matter. I have paid the principal amounts of the invoices immediately upon becoming aware of them. As the delay in payment is due to an error in the delivery of the invoice, I dispute the debt collection fees. Please confirm the measures in writing. Kind regards, [Your name] [Your customer/contract number(s)] [Your phone number]